Frequently Asked Questions
Everything you need to know about your PreSonus gear and orders.
What is the standard shipping time for hardware orders?
Orders for audio interfaces, monitors, and mixers typically process within 1-2 business days. Standard shipping within the continental U.S. generally takes 3-5 business days.
How do I access my software downloads after purchase?
Once your purchase is complete, digital products and bundled software like Studio One will be available immediately in your MyPreSonus account under the 'Products' section.
What is your return policy for hardware products?
We offer a 30-day return policy for hardware items in their original packaging. Please note that registered software or hardware bundles where the software has been claimed may be subject to restocking fees.
Do PreSonus products come with a warranty?
Yes, most PreSonus hardware carries a one-year limited warranty from the date of purchase covering defects in materials and workmanship.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
How can I get technical support for my gear?
You can access our extensive Knowledge Base 24/7 or submit a support ticket directly through your MyPreSonus account to reach our technical team.